Refund policy

We hope you love your Ailana J. purchase! If something is not quite right, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at http://ailanaj.returnscenter.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that you will be responsible for the cost of shipping your return back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ailanaj.info@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us within 48 hours at the e-mail address above if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
If you need to make an exchange, return the item you have, and, once the return is accepted, make a separate purchase for the new item. We will issue you store credit for your return to be used on your new purchase! 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method, unless you are requesting an exchange (see above). Please remember it can take some time for your bank or credit card company to process and post the refund.